We are continuing to monitor for any further issues.
Posted Oct 16, 2020 - 12:09 UTC
Monitoring
We are recovering from the previous incident. Auto download is bringing in updates from Facebook and Automated Actions and Auto Upload will remain off until 10/16 at 8am EST.
Posted Oct 15, 2020 - 22:11 UTC
Update
We are recovering from the previous incident. Auto download is bringing in updates from Facebook and Automated Actions and Auto Upload will remain off until 10/16 at 8am EST.
Posted Oct 15, 2020 - 22:10 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 15, 2020 - 09:29 UTC
Update
We are still working to resolve the account reimport issues with FB and will update this page periodically to keep you informed.
Posted Oct 15, 2020 - 06:45 UTC
Update
We are still working to resolve the account reimport issues with FB and will update this page periodically to keep you informed.
Posted Oct 14, 2020 - 23:17 UTC
Update
We're experiencing an account permissions issue that is impacting our sync with Facebook and will prevent you from the following: Using Kenshoo Social's Creation Flow and Bulksheets Editing Ads Pushing changes to channel via sync Pushing optimizations via Automated Actions and Portfolios Our engineers are on the case, and we will continue to update you on this issue. We will update this page and your Client Success team will provide updates as well.
Posted Oct 14, 2020 - 19:52 UTC
Identified
We're experiencing an account permissions issue that is impacting our sync with Facebook and will prevent you from pushing edits and new ads to channel. Our engineers are on the case, and we will continue to update you on this issue. We will update this page and your Client Success team will provide updates as well.