Uploads and Downloads timeouts for Amazon

Incident Report for Skai

Resolved

This incident has been resolved.

Posted Sep 12, 2023 - 15:09 UTC

Monitoring

A fix has been applied and upload/downloads are working as expected.
We are continuing to monitor.

Posted Sep 12, 2023 - 12:45 UTC

Investigating

We are currently investigating an issue causing uploads and downloads from Amazon to take a long time, possibly timing out.
We've reached out to Amazon and are working with them on resolving the issues as soon as possible.

Posted Sep 12, 2023 - 10:14 UTC