Amazon API Unavailability

Incident Report for Skai

Resolved

This incident has been resolved.

Posted Jul 03, 2021 - 01:58 UTC

Monitoring

Amazon has identified and resolved the issue. Data will be automatically bacfilled in the coming hours. We are monitoring the progress.

Posted Jul 02, 2021 - 15:09 UTC

Investigating

The Amazon API is partially unavailable.
This might result in:
Inability to sync data with Amazon.
Data delays in Amazon campaigns
Delays in scheduled reports that include Amazon campaigns
Delays in Automated Actions that have "Run only when performance data is available" enabled

Actions/Workaround: We are in contact with Amazon API teams and will provide an update as soon as possible. In the meantime, users should review settings that rely on performance data for proper functionality. Users should go to the Amazon Advertising Console (i.e., native UI) to report on performance data until this issue is resolved.

Posted Jul 01, 2021 - 15:27 UTC